Each Service Now instance has a unique, a secure web address. The base URL for each instance has the default format: https://.service-now.com.Enter your an User name and a Password to log in to your instance, and leave the Remember me a checkbox checked only if you trust others who a share your computer. If you are logging in to your instance for the very first time, it will prompt you to change your a password. Every Service Now instance’s URL is a different. Instance settings, users, a passwords, roles, an applications, modules, tables, Now that you have your own personal developer instance, in the Service Now a developer portal, you can click on the instance URL link to an open and log in to your an instance using the admin user a credentials, as shown in the following screenshot Login

Before you begin

Role required: none

About this task

Users log in to the instance from a web browser. Administrators can  associate a custom URL, such as support.myurl.com, that resolves to point to instancename.service-now.com.

Note:ServiceNow does not support any other methodologies to associate a custom or vanity URL. If you have a custom or vanity URL associated with an instance prior to the Madrid release, contact Support.


Enter the base URL in any web browser.

If your system uses external authentication, you are automatically logged in. For example, you may log in to company services when you log in to your computer.

If your system does not use external authentication, the Welcome page appears.

Enter your user name and password.

(Optional) Select the Remember Me check box to remain logged in until you manually log out.Change settings for the Remember me check box and cookie.The administrator can enable or disable this option. For more information, see 

Press the Enter key or click Login.

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