Add and manage Net-app Support Site accounts in Blu-exp

Provide the credentials for your Net-app Support Site (N S S) accounts to register for support, enable key workflows for Cloud Volumes ON-TAP, and more.

Overview
Adding your Net-app Support Site account to Blu-exp is required to enable the following tasks:

To register for support

To deploy Cloud Volumes ON-TAP when you bring your own license (B Y O L)

Providing your N S S account is required so that Blu-exp can upload your license key and to enable the subscription for the term that you purchased. This includes automatic updates for term renewals.

To register pay-as-you-go Cloud Volumes ON-TAP systems

Providing your N S S account is required to activate support for your system and to gain access to Net-app technical support resources.

ALSO READ : STUDENT PORTAL

To upgrade Cloud Volumes ON-TAP software to the latest release

You’ll also need to enter your N S S credentials to use Digital Advisor (formerly Active IQ) from within Blu-exp. These credentials are associated directly with your user account and are for use with Digital Advisor only. Review more details in the section that follows.

Manage an N S S account associated with Digital Advisor
When you access Digital Advisor in Blu-exp, you’re prompted to log in to Digital Advisor by entering your N S S credentials. After you enter your N S S credentials, you’ll see this N S S account listed at the top of the N S S Management page. You can then manage those credentials as needed.

Note the following about this N S S account:

The account is managed at the user level, which means it isn’t viewable by other users who log in.

The account can’t be used with any other Blu-exp feature: not with Cloud Volumes ON-TAP creation, licensing, or support.

There can be only one N S S account associated with Digital Advisor, per user.

Steps
In the upper right of the Blu-exp console, click the Help icon, and select Support.

A screenshot of the Help menu where Support is the first option listed

Click N S S Management.

Under Your N S S Credentials, click Action and choose any of the following options:

Associate N S S user: Add credentials for a Net-app Support Site account so that you can access Digital Advisor in Blu-exp.

Update existing credentials: Update the credentials for your Net-app Support Site account.

Delete: Remove the account associated with Digital Advisor.

Result
Blu-exp updates the N S S account associated with Digital Advisor.

Add an N S S account
The Support Dashboard enables you to add and manage your Net-app Support Site accounts for use with Blu-exp at the Net-app account level.

If you have a customer-level account, you can add one or more N S S accounts.

If you have a partner or reseller account, you can add one or more N S S accounts, but they can’t be added alongside customer-level accounts.

Steps
In the upper right of the Blu-exp console, click the Help icon, and select Support.

A screenshot of the Help menu where Support is the first option listed

Click N S S Management > Add N S S Account.

When you’re prompted, click Continue to be redirected to a Microsoft login page.

Net-app uses Microsoft Azure Active Directory as the identity provider for authentication services specific to support and licensing.

At the login page, provide your Net-app Support Site registered email address and password to perform the authentication process.

These actions enable Blu-exp to use your N S S account for things like license downloads, software upgrade verification, and future support registrations.

Note the following:

The account must be a customer-level account (not a guest or temp account).

Upon successful login, Net-app will store the N S S user name. This is a system generated ID that maps to your email. On the N S S Management page, you can display your email from the An icon of three horizontal dots menu.

If you ever need to refresh your login credential tokens, there is also an Update Credentials option in the An icon of three horizontal dots menu. Using this option prompts you to log in again.

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What’s next?
Users can now select the account when creating new Cloud Volumes ON-TAP systems, when registering existing Cloud Volumes ON-TAP systems, and when registering for support.

Launching Cloud Volumes ON-TAP in AWS

Launching Cloud Volumes ON-TAP in Azure

Launching Cloud Volumes ON-TAP in G C P

Registering pay-as-you-go systems

Update an N S S account for the new authentication method
Starting in November 2021, Net-app now uses Microsoft Azure Active Directory as the identity provider for authentication services specific to support and licensing. As a result of this update, Blu-exp will prompt you to update the credentials for any existing accounts that you previously added.

Steps
If you haven’t already done so, create a Microsoft Azure Active Directory B 2 C account that will be linked to your current Net-app account.

In the upper right of the Blu-exp console, click the Help icon, and select Support.

Click N S S Management.

For the N S S account that you want to update, click Update Account.

When you’re prompted, click Continue to be redirected to a Microsoft login page.

Net-app uses Microsoft Azure Active Directory as the identity provider for authentication services specific to support and licensing.

At the login page, provide your Net-app Support Site registered email address and password to perform the authentication process.

After the process is complete, the account that you updated should now be listed as a new account in the table. The older version of the account is still listed in the table, along with any existing working environment associations.

If existing Cloud Volumes ON-TAP working environments are attached to the older version of the account, follow the steps below to attach those working environments to a different NSS account.

Go to the older version of the N S S account, click An icon that is three side-by-side dots and then select Delete.

Update N S S credentials
You’ll need to update the credentials for your N S S accounts in Blu-exp when either of the following happens:

You change the credentials for the account

The refresh token associated with your account expires after 3 months

Steps
In the upper right of the Blu-exp console, click the Help icon, and select Support.

Click N S S Management.

For the N S S account that you want to update, click An icon that is three side-by-side dots and then select Update Credentials.

When you’re prompted, click Continue to be redirected to a Microsoft login page.

Net-app uses Microsoft Azure Active Directory as the identity provider for authentication services specific to support and licensing.

At the login page, provide your Net-app Support Site registered email address and password to perform the authentication process.

Attach a working environment to a different N S S account
If your organization has multiple Net-app Support Site accounts, you can change which account is associated with a Cloud Volumes ON-TAP system.

This feature is only supported with N S S accounts that are configured to use Microsoft Azure AD adopted by Net-app for identity management. Before you can use this feature, you need click Add N S S Account or Update Account.

Steps
In the upper right of the Blu-exp console, click the Help icon, and select Support.

Click N S S Management.

Complete the following steps to change the N S S account:

Expand the row for the Net-app Support Site account that the working environment is currently associated with.

For the working environment that you want to change the association for, click An icon that is three side-by-side dots

Select Change to a different N SS account.

Select the account and then click Save.

Display the email address for an N SS account
Now that Net-app Support Site accounts use Microsoft Azure Active Directory for authentication services, the NS S user name that displays in Blu-exp is typically an identifier generated by Azure AD. As a result, you might not immediately know the email address associated with that account. But Blu-exp has an option to show you the associated email address.

Steps
In the upper right of the Blu-exp console, click the Help icon, and select Support.

Click N SS Management.

For the NS S account that you want to update, click An icon that is three side-by-side dots and then select Display Email Address.

Result
Blu-exp displays the Net-app Support Site user name and the associated email address. You can use the copy button to copy the email address.

Remove an N SS account
Delete any of the N SS accounts that you no longer want to use with Blu-exp.

Note that you can’t delete an account that is currently associated with a Cloud Volumes ON-TAP working environment. You first need to attach those working environments to a different N SS account.

Steps
In the upper right of the Blu-exp console, click the Help icon, and select Support.

Click N SS Management.

For the N SS account that you want to delete, click An icon that is three side-by-side dots and then select Delete.

Click Delete to confirm.